AI Customer Support Bot

This AI-powered chatbot was developed to handle customer inquiries automatically, reducing response times and improving customer satisfaction. The system uses advanced NLP techniques to understand user queries and provide relevant responses.

• Natural language understanding
• Intent recognition and classification
• Multi-language support
• Integration with existing systems
• Analytics and reporting
• Continuous learning capabilities
• Escalation to human agents
• API for third-party integration

The primary challenges were training the model with sufficient data, handling edge cases in natural language understanding, and ensuring the bot could gracefully hand off to human agents when needed.